SHIPPING & RETURNS
SHIPPING WITHIN SWITZERLAND
Post Economy - free from 80 CHF
(Shipping costs 9.00 CHF)
If the order is placed Monday to Friday before 4 PM and all items are in stock, the package will be delivered within 2-3 working days.
Our products are shipped within Switzerland via the Swiss Post.
As soon as your package has been handed over to our shipping partner, you will receive a shipping confirmation with a link to track your shipment.
You will usually receive your items within 2-3 working days from Monday to Saturday.
SHIPPING TO THE EU
VAT & CUSTOMS DUTIES INCLUDED FOR *MOST ORDERS TO THE EU!
(Shipping costs 14.00 CHF)
Within the European Union, you will not incur any customs charges as long as the value of your order remains below 140.00 CHF
(Value of goods excluding shipping costs and VAT).
Example Germany:
Order value: 140.00.-
Shipping: 14.00.-
VAT 19%: 29.26.-
Total: 183.26.-
In this example, you do not pay any additional costs because the value of the goods is less than
140.00 CHF We cover all costs up to this limit
and deliver directly to you!
*All orders that are above this limit will be sent to you directly from Switzerland and will not be subject to customs and taxation by us (DAP delivery / net purchase price). The purchase price will be reduced by the respective VAT amount and you will receive the VAT back from us after ordering! You are then responsible for importing the goods into the European Union and must cover customs and VAT costs yourself.
Due to legal changes in the EU, as of 1.July 2021, we are unfortunately no longer able to import orders that exceed the limit into the EU for you.
RETURN POLICY
LURIQS makes every effort to use the highest quality materials to create excellent products. However, if you are still not completely satisfied, you can return the product to us within 30 days of purchase. Please follow the steps below.
1. Report the return by email to: info@luriqs.ch
2. Pack the item well and enclose a letter with the sender and reason for return.
3. Send the package to the following address:
LURIQS Rufer
returns
Eschenweg 2
CH-3072 Ostermundigen
4. Get your replacement product or a refund
If you have any further questions about shipping or returns, please contact us at info@luriqs.ch or via the contact form.
We are happy to help!